This is an ongoing report. UA Transit and Parking declined to comment and no report was available for review. The Arkansas Traveler will add updates as information is made available.

A UA student reported that a Razorback Transit bus caused one student to drive off the road and pop her tire, and filing a complaint to the department has been more difficult than she expected.

Sophomore Hannah Rodlund was driving on Maple Street on Thursday, Sept. 26, around 3:30 p.m. when a campus bus was headed her direction, she said. As the bus started drifting into her lane to avoid parked cars, Rodlund tried moving to the side and hit a sewer grate.

The impact severely damaged her tire and she spent $35 to replace it, she said.

Rodlund pulled into a parking lot near the The Cardinal at West Center where she knew she would not get a ticket, she said. By the time Rodlund put her spare tire on, the transit office had closed.

“I did not want to get a ticket on top of that,” Rodlund said. “I pulled in there and called UAPD because they help people change their tires.”

UAPD Sgt. Jeff Shetlar responded to the call and helped Rodlund, he said.

Rodlund thinks the sergeant was wonderful, and he even drove her to different auto part stores to find the right tool to remove her tire, she said.

“By the time all of that was figured out, it was like two hours worth of running around, so Parking and Transit was closed for the day,” Rodlund said.

Rodlund filed a complaint to the transit department the next day, she said. Shetlar told her that if she did not remember the bus number, it was possible to figure out which bus it was by knowing the exact time and location of the incident, she said.

The first person Rodlund talked to from the transit department told her officials would take the situation seriously, she said. After not hearing from them, Rodlund called again and talked to a supervisor who said he did not know what she was talking about.

“He was a little rude because he was like, “Do you know the bus number?’ and I was like, ‘No, I didn’t get the bus number when it happened,” Rodlund said. “He was like, ‘Well, I have like 20 busses running at all times, so it’s going to take me about a day to get this footage (from the bus).’”

Rodlund called the office again Oct. 7 and learned that officials retrieved footage from the bus, but the person who typically deals with these cases is absent until Oct. 10, she said. She is still waiting for her case to be resolved.

Transit and Parking officials declined to comment on Rodlund’s case status because it is ongoing and they are continuing to look into it, said Adam Waddell, the associate director of the department. Students can file complaints or concerns through the transit feedback website or by calling the office.

A previous version of this article stated that a Razorback Transit bus caused a student to drive off the road. The story has been revised to state that the student reported this incident.

The Traveler strives for accuracy and clarity in all matters.

Tegan Shockley is a staff reporter for the Arkansas Traveler, where she has been a staff reporter since 2017.

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